Adobe Connect Troubleshooting FAQ
View Frequently Asked Questions for Adobe Connect. If you don't find the answer you are looking for, please email sps-help@columbia.edu.
- Adobe Connect won't load (Stuck at the 'white loading screen')
- Why don't I see a "Join" button when I click on "Adobe Connect"?
- How do I configure my microphone/headset? (Audio Setup Wizard)
- How do I configure my sound settings?
- I have to be on WiFi for class today, is this allowed?
- I have an ECHO! How do I prevent audio from coming out of my speakers?
- Why can't I use Google Chrome for my live class sessions in Adobe Connect?
- How can I adjust my Flash Player settings when I'm inside an Adobe Connect classroom?
- How do I get Safari to stop blocking Adobe Connect on a Mac running OS X Yosemite?
- How can I tell if my poll response was recorded?
- When I'm in a breakout group, how can I message my instructor/TA/support person for help?
- How do I let the instructor and TA know that I have to step away from class for a minute?
- How do I get Firefox to stop blocking Adobe Connect?
- How do I make the writing in the chat area larger?
- How can I exit class when it's over?
- How do I make a pod bigger so I can see content better?
- How can I tell if my Logitech headset is muted?
- How can I check if Apple earbuds will work with my computer?
- How do I update my Flash Player, or check if I need to update it?
- How do I adjust my mic volume?
- How do I mute my microphone?
- How do I send a private chat?
- How do I raise my hand or put up a green check in class?
- Adobe Connect issues on Yosemite OS
- Configure Sound Settings for PC
- Audio Issue on some Macs: sound coming out of speakers instead of headphones?
- How do I clear my cache?
- I can't click "allow" on the Flash Player settings to turn my mic on. What should I do?
- Which type of microphone/headset should I purchase?
- How do I install the latest version of Flash Player?