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  1. SPS Help Desk
  2. Frequently Asked Questions
  3. Adobe Connect Troubleshooting FAQ

Adobe Connect Troubleshooting FAQ

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View Frequently Asked Questions for Adobe Connect. If you don't find the answer you are looking for, please email sps-help@columbia.edu.

  • Adobe Connect won't load (Stuck at the 'white loading screen')
  • Why don't I see a "Join" button when I click on "Adobe Connect"?
  • How do I configure my microphone/headset? (Audio Setup Wizard)
  • How do I configure my sound settings?
  • I have to be on WiFi for class today, is this allowed?
  • I have an ECHO! How do I prevent audio from coming out of my speakers?
  • Why can't I use Google Chrome for my live class sessions in Adobe Connect?
  • How can I adjust my Flash Player settings when I'm inside an Adobe Connect classroom?
  • How do I get Safari to stop blocking Adobe Connect on a Mac running OS X Yosemite?
  • How can I tell if my poll response was recorded?
  • When I'm in a breakout group, how can I message my instructor/TA/support person for help?
  • How do I let the instructor and TA know that I have to step away from class for a minute?
  • How do I get Firefox to stop blocking Adobe Connect?
  • How do I make the writing in the chat area larger?
  • How can I exit class when it's over?
  • How do I make a pod bigger so I can see content better?
  • How can I tell if my Logitech headset is muted?
  • How can I check if Apple earbuds will work with my computer?
  • How do I update my Flash Player, or check if I need to update it?
  • How do I adjust my mic volume?
  • How do I mute my microphone?
  • How do I send a private chat?
  • How do I raise my hand or put up a green check in class?
  • Adobe Connect issues on Yosemite OS
  • Configure Sound Settings for PC
  • Audio Issue on some Macs: sound coming out of speakers instead of headphones?
  • How do I clear my cache?
  • I can't click "allow" on the Flash Player settings to turn my mic on. What should I do?
  • Which type of microphone/headset should I purchase?
  • How do I install the latest version of Flash Player?
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