Some users may encounter an occasional issue when trying to access their Live Sessions in Adobe Connect, where they click on the "Adobe Connect" button at the left of the course site and do not see a button to "Join" the Adobe Connect meeting. This usually means that the user's account has not been "synced" or has somehow gotten out of sync.
-If a user was added late to a course
-If a user changes their default email address in Canvas (making their previous email out of sync)
-If there is an error with the user's account
Submit a request to our helpdesk with the subject "Sync Issue: No Join Button" and include your course code. A support team member will then resync your account or investigate the issue further and send you a guest login link.